Got Questions?

Account

Why am I required to register before making a purchase?

Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.

How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:

On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from Biocore.

I forgot my password, how can I get a new one?

It happens to the best of us. Click on forgot password at the login screen.

Can I make my own list of favourite products? Where can I see it?

Yes! If you like a product just click on the desire (heart) icon below it. This will automatically save it to your desired list, which you can find under your account dashboard. On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Buying

What forms of payment does Biocore accept?

We are accepting payment with Visa, Mastercard & American Express. All credit cards used for payment must have a valid billing address.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.

Buying on Biocore

When you buy something on Biocore, the money goes into a neutral escrow account so the Seller does not get paid until you have received your product and had time to review it.

The funds are not released until 48 hours after Bicore has gotten confirmation that you have received your item. So you can be confident that you will get what you bought and know that it is what it is advertised to be.

How do I check the status of an order?

In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.

To check the status of your sale, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.

If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.

Shipping & Return

What is the shipping return?

The products are delivered directly from the creators to your doorstep. The Loppist doesn’t handle any direct shipping at this moment, but we pre-screen and only carefully select creators who are deemed reliable / trustworthy and have previous experience shipping their creations.

We work with our creators to use recommended and trusted shipping carriers for our featured sellers, but this may vary if the seller has a trusted / better alternative he/she is comfortable with.

In case of any concerns, please reach out to contact us.

Which countries do we ship to?

This depends on the creator and the nature of the products. We try to collaborate with creators who ship worldwide but some products might not be available to ship to your country. The countries that is available for shipping is clearly indicated in the product or check out page.

How much will the delivery cost me?

This is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price. Delivery costs are clearly stated on the checkout page while buying.

*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

How long does it take normally for an order to arrive?

The delivery time depends on the distance between you and the creator. Our creators offer regional to worldwide shipping depending on the product. The expected delivery time is clearly stated on the product page, and on the checkout page.

The seller can select 4, 7,14 or 21 days for shipping and handling times. It will vary depending on the item as handcrafted goods may take more time to create and ship.

See the terms and conditions page for more specific information regarding delivery times.

Be sure to check out shipping company’s estimated delivery time when they send you the tracking number for your order.

Privacy & Policy

Information Collected or Received

Biocore may collect personally identifiable information, such as your name. Bioore may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

 

Information about your computer hardware and software may be automatically collected by Biocore. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Biocore website.

Collection and use of personal information

Biocore collects and uses your personal information to operate its website(s) and deliver the services you have requested.

 

When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.

 

Biocore uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Biocore news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.

Use of Cookies

Biocore use cookies to improve and personalise your experience on our site by remembering you or your preferences during your visit(s) to the site.

 

If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the website. Our website uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Biocore services or websites you visit.

Children Under Sixteen

Artday does not knowingly collect personally identifiable information from children under the age of sixteen. If you are under the age of sixteen, you must ask your parent or guardian for permission to use this website to purchase products.

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